Shipping policy

ORDER PROCESSING:

Please allow 3 business days to process your order. Expect an email within that timeframe to let you know your order is on the way!

​​DOMESTIC SHIPPING RATES AND ESTIMATES:  

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated delivery time	Price
Express 0kg-2kg	1 to 2 business days	$21.90 CAD
Standard for Orders $100 and up	3 to 9 business days	FREE
Standard for orders 0kg-1kg	3 to 9 business days	$5.00 CAD
Standard for orders 1kg-2kg	3 to 9 business days	$14.75 CAD

 

INTERNATIONAL SHIPPING:

We offer international shipping to the U.S.

Shipping option	Estimated delivery time	Price
Express International	1 to 2 business days	$34.90 CAD
Standard International for Orders over $100	4 to 8 business days	FREE
Standard International 0kg–1kg	4 to 8 business days	$7.90 CAD

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kezi's Aurora Clay is not responsible for these charges if they are applied and are your responsibility as the customer.

At this time, we do not ship to countries outside of Canada or the United States. 

Shipping charges for your order will be calculated and displayed at checkout.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Please refer to our Returns and Refunds Policy for further information. 

If you have any further questions, please don't hesitate to contact us at sam@kezisauroraclay.com.